Pistons 313 Shop FAQ
Everything you need to know about your Detroit basketball gear and orders.
How long does shipping take for customized jerseys?
Customized player jerseys require an additional 3-5 business days for processing before they are shipped. Standard shipping typically takes 5-7 business days within the United States.
What is your return policy for game-day apparel?
We offer a 30-day return policy for all unworn and unwashed merchandise with original tags attached. Please note that custom jerseys and final sale items are not eligible for return.
Are the products sold on Pistons 313 Shop authentic?
Yes, all our merchandise is 100% authentic and officially licensed by the NBA. We source directly from official brand partners like Nike, Fanatics, and New Era.
Do you offer international shipping for fans outside the US?
Absolutely. We ship our Detroit sports gear worldwide. International shipping rates and delivery times vary by country and will be calculated at checkout.
How can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.